Archive for the ‘Loan Advances News’ Category

OFT Takes Action on Questionable Home Repossession Cases

Thursday, May 5th, 2011

UK consumers should take note of this – Homes are now being repossessed even for a measly £600 debt. Unbelievable but true. The Office of Fair Trading has recently initiated an investigation on the cases of alleged home repossessions involving non-mortgage debts. Well, this is could be another reason for consumers other credit options such as payday loans or cash advance loans.

As of now, there are 4 unnamed loan providers that have been ordered by the OFT to take necessary actions to rectify lapses in the way that non-mortgage debts are being handled. Consumer groups are calling for definitive move from concerned entities and clamp down on companies that require consumers to attach their homes as security for non-mortgage loans. Another cause of concern for UK consumers is the reported cases of lenders that adopt misleading and sometimes oppressive documentary requirements in their loan offers.

This form of loan transaction is referred to by financial experts as charging order. A special provision in the loan agreement gives the loan provider with the option to apply for a charging order with the courts in the event that a borrower fails to comply with the terms of the loan agreement. Generally, financial companies will initiate such action in cases of default in the repayment of loans. This court action effectively converts these erstwhile unsecured loans into loans that are secured by a property of value. In the last 5 years, the number of charging orders has increased by 264%, topping the 160,000 mark. home repossession 300x218 OFT Takes Action on Questionable Home Repossession Cases

However, it is important for us to understand that only a small number of these cases actually went the distance where borrowers are forced to dispose of their homes. Still, this prevailing condition is a serious concern for consumers who might unwittingly find themselves in situations where they are actually left with no other option but to sell.

UK Banks Get Failing Mark in Customer Service – Payday Loans Applications Rising

Tuesday, April 12th, 2011

Results by a recent research indicate that despite the concerted efforts and intensified campaign to create a positive consumer perception, UK banks are still encountering difficulties in handling complaints of their clients. In fact, some quarters are now inclined to attribute the apparent increase in the applications for payday loans to this negative perception of the some consumers with the manner by which some banks handle their issues and concerns. The key findings of the research, which was commissioned by the Consumer Focus, showed that some 75 percent of UK consumers who are not happy with the kind of service that their bank provides will file their complaints and of this number, only 47 percent will not be satisfied with the action or response of the concerned bank.

Aside from these major findings, there are other serious issues that need to be considered. For instance, 25 percent of UK consumers who are not satisfied with the kind of service they get from their banks don’t even file their complaints. Of the number of consumers who are not satisfied with the response or action by their bank, about 31 percent drop the issue altogether and make no further action on it and less than 10% go as far as bringing up the matter to the Financial Ombudsman Service. Nonetheless, the figures include complaints or issues against the bank which don’t have any basis at all. Still, the results of the study should be a cause for concern and stakeholders should take necessary action to address the problems and complaints of UK consumers. These negative issues against banks come close at the heels of the recent research that was spearheaded by the Financial Services Authority which described the procedure adopted by banks on client complaints as below par. A representative of Consumer Focus put it succinctly and explained that UK consumers normally take the initiative in finding redress or resolution to their issues and concerns with their banks.

Unfortunately, a significant number of these complaints are stymied by the apparent inaction or poor response and action by banks. The truth of the matter is that, consumers will have to be persistent enough if they want to get the desired response or action from their banks. And while all of these are happening, we are seeing more and more UK consumers who are now relying on cash advance loans or payday loans for their short term financial relief.

Banks and Payday Loans

Monday, April 11th, 2011

Amid the stiff competition being posed by providers of payday loans, banks are now being forced to take decisive actions to improve on their customer service. UK consumers are now demanding better service from their lenders and they are apparently getting it from payday lending companies. In fact, consumers are now aware of this important aspect of the service provided by lenders have taken the necessary steps to force banks and other financing companies to properly deal with their issues and concerns.

Leading consumer groups are now joining the growing ranks of sectors that are making a strong call for changes in the way banks handle such complaints of consumers. Banks are being called upon by consumers as well as advocacy groups to exert more effort and channel their resources in order to improve their customer support services. Various groups are also calling on the Financial Services Authority to consider the option of imposing financial sanctions against erring or underperforming financial institutions.

We have to acknowledge the fact that the significant increase in the number of consumers that migrate towards other credit providers including those that specialize in payday loans and cash advances can be attributed to the poor response or inaction by banks. When consumers are disheartened with the way banks handle their concerns, they normally seek other options or sources where their expectations can be met.

The improvement is going slow and we still see poor customer service almost on a daily basis. In fact, banks pale miserably in this aspect if we look at how leading payday lending companies handle transactions with their clients. If it is a consolation, we should note the fact that banks recognize the need for them to improve on this aspect of their service and various things are actually being done to achieve this objective.